Virtual Visits

Talk to a doctors via Virtual Visits

Virtual visits offer people more ways to connect with a health care provider from home or work. During a virtual visit, you use digital technologies, like your smartphone, tablet or computer, to talk with a provider. Virtual visits are ideal for diagnosing and treating non-emergency issues, from fevers to colds and allergies. 

Using Virtual Visits

A virtual visit is a direct communication between you and a doctor or other medical professional, via video.

Virtual Visits Network

If you have medical benefits through the University, your benefits include a Virtual Visits Network (AmWell, Doctor on Demand, Teladoc). Virtual Visits Network visits can happen anytime, day or night, 24/7, and most last 10 to 15 minutes. Doctors can write a prescription*, if needed, for pick up at your local pharmacy. Use the Virtual Visits Network for help with non-emergency medical conditions (flu, colds, pinkeye, rashes and fevers) and non-emergency emotional/mental health issues.

  • 24/7 medical appointments.
  • No traveling to the doctor’s office or sitting in a waiting room.
  • Confidential in accordance with the law.

Estimated Out-of-Pocket Cost: $30

Telehealth

If you have medical benefits through the University, virtual visits with your regular doctor are referred to as Telehealth.

Doctors and other medical providers who participate in the UHC Choice Network, as well as out-of-network medical providers who offer virtual care to patients, are considered Telehealth providers.

There are many reasons and ways to take advantage of the Virtual Visits Network benefit.

Medical Visits

Use your mobile device to talk with a doctor, get a diagnosis and prescription.* 

If you have medical benefits through the University, we encourage you to g​​​​o to the Getting Started section of this page to learn how to register for the Virtual Visits Network before you require medical information or care. 

Mental and/or Behavioral Health Visits

Whether or not you have medical benefits through the University, employees can connect with a clinician who can evaluate and treat general mental health conditions and prescribe medications.* Locate providers through Live and Work Well’s provider search. You can also schedule appointments online. 

Optum’s Emotional-Support Help Line is available to anyone experiencing anxiety or stress related to any topic. 

  • Free 
  • Call 866-342-6892, 24 hours a day, seven days a week
  • Open to anyone 

Support for substance use disorder: Connect via web-based chat through Live and Work Well. You can also call to speak with a recovery advocate 24/7 by calling 855-780-5955.

Talkspace Online Therapy

With Talkspace online therapy, you can regularly communicate with a therapist, safely and securely from your phone or desktop. No office visit required. Talkspace is convenient, safe and secure. Simply register (first visit only) and choose a provider and message anywhere, anytime. Eligible UnitedHealthcare members can visit talkspace.com/connect to get started.

Additional Resources

Explore tools on LiveandWorkWell.com such as articles, videos and self-help programs.

Visit the Employee Assistance Program to download apps, find resources, and talk with a counselor available 24/7. You never have to wait to share what’s on your mind. 

*As needed and as per state law.

ColumbiaDoctors offers virtual urgent care.

Board-Certified Emergency Medicine and Pediatric Emergency Medicine physicians are available for you from 8:00 a.m. to midnight, 365 days per year.

Learn More

Before you require medical information or care:
  1. Log in to myUHC.com.
    • If you need to reset your password; click the GO TO MY DASHBOARD button, then follow next steps
  2. Search for Virtual Visits.
  3. Click the GET STARTED button.
  4. Complete Virtual Visit Registration form.
  5. Click UPDATE MEDICAL HISTORY, then complete medical history form anytime before your first Virtual Visit.
     
When you require medical information or care:
  1. Log in to myUHC.com.
  2. Search for Virtual Visits.
  3. Click the GET STARTED button.
  4. Click the REQUEST A VISIT button.
    • If you have not updated your medical history or billing information, you will be asked to do so now.
  5. After your Virtual Visit is requested, you will be in a virtual waiting room. Given high demand, expect wait times of 20-minutes or more. Some virtual vendors have a call back feature so you do not have to wait on hold.