Events

Learn processes for effectively managing difficult situations.

Target Audience: Faculty, managers and staff who are looking to improve their communication skills in times of conflict in order to achieve a successful resolution.

By the end of this workshop, participants will:

• Understand what difficult situations are, where they come from and why they are important to manage
• Be able to use the two main skills in managing difficult situations: empathy and assertiveness
• Learn different conflict management styles and be able to adapt your style based on the situation
• Learn a process for handling difficult situations using collaboration

Price: $100 - please have your Chartstring available at the time of registration.