Past Event

Learning & Development: Dealing with Difficult Situations

April 18, 2023
1:30 PM - 4:30 PM
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Virtual Classroom

Learn processes for effectively managing difficult situations.

Target Audience: Faculty, managers and staff who are looking to improve their communication skills in times of conflict in order to achieve a successful resolution.

By the end of this workshop, participants will:

  • Understand what difficult situations are, where they come from and why they are important to manage
  • Be able to use the two main skills in managing difficult situations: empathy and assertiveness
  • Learn different conflict management styles and be able to adapt your style based on the situation
  • Learn a process for handling difficult situations using collaboration

Price: $100 - please have your Chartstring available at the time of registration.

Contact Information

Learning and Development