Learn processes for effectively managing difficult situations.
Target Audience: Faculty, managers and staff who are looking to improve their communication skills in times of conflict in order to achieve a successful resolution.
By the end of this workshop, participants will:
- Understand what difficult situations are, where they come from and why they are important to manage
- Be able to use the two main skills in managing difficult situations: empathy and assertiveness
- Learn different conflict management styles and be able to adapt your style based on the situation
- Learn a process for handling difficult situations using collaboration
Price: $100 - please have your Chartstring available at the time of registration.