Ask Human Resources

Ask HR

Find information and resources for faculty and staff on COVID-19 and working remotely.

We are here to help. You will find answers throughout the website and in the Frequently Asked Questions. If you require further assistance or need to reach an HR representative, contact us based on your question:

I have questions about...

  • Hiring and personnel transactions (PAC)
  • HR policies and procedures
  • Job applications and employment
  • Paychecks and direct deposit
  • Personal data
  • Changes to personal information
  • Vacation and sick time
  • Tax information (W2s, 1042s); tax treaty exemption
  • General information
Submit a ticket to the HR Service Center:

Faculty & Staff


Phone: 212-851-2888

Office Hours:

  • Monday, Tuesday and Thursday 9:00 a.m. - 5:00 p.m.
  • Wednesday 9:30 a.m. - 5:00 p.m.
  • Friday 9:00 a.m. - 4:00 p.m.

HRSC representatives are available to help you.

HR Service Center

I have questions about...

  • Medical, dental, vision or prescription drug benefits
  • Benefits during leaves of absence
  • Retirement and/or retiree insurance
  • Retirement savings accounts (TIAA or Vanguard)
  • Tax savings accounts (FSAs, HSA, Transit/Parking Reimbursement)
  • Tuition
  • Well-being and life status changes
Contact the Benefits Service Center

Telephone:   212-851-7000

Secure Fax:  212-851-7025


Hours of Operation: 

Monday through Friday, 9:00 a.m. – 4:00 p.m. 

Mailing Address: 

615 West 131 Street, mail code 8703
Studebaker 4th Floor
New York, NY 10027

Benefits Service Center


To verify employment of a current or recent University employee (2004 onward):

  • Call 1-800-367-5690; or
  • Visit
  • Columbia University Employer Code: 12529 

Learn more


Approximately three weeks after enrolling in medical coverage (prescription and vision coverage are automatically included), you will receive a UnitedHealthcare ID card in the mail. 

You may also go to to download and print a card.