Events

Workplaces can produce high achievers and dynamic team players. They can also be places where employees can become frustrated or annoyed with co-workers. Developing techniques to address these challenging personality types can greatly increase staff's morale and job satisfaction. This webinar will look at the distinction between difficult behavior and difficult people and provide participants with strategies to respond effectively to challenging situations with a focus on assertive communication.

Objectives

At the end of this workshop, participants will be able to do the following:

• Identify common types of difficult people
• Understand people's needs and motivations
• Deal with difficult people
• Recognize areas for personal development