Columbia University Human Resources is excited to introduce a 24/7 virtual assistant, the CU Benefits Bot, to the Human Resources website. The CU Benefits Bot is a desktop aide designed to serve as an additional self-service resource for faculty and staff, complementing our existing human support channels.
The CU Benefits Bot will pull information directly from the published Benefits website to assist faculty and staff with common, baseline questions and general navigation. No personal information will be saved or shared.
Our subject matter experts in the Benefits Service Center will continue to serve as the primary resource for all complex, sensitive, and specialized inquiries. If faculty or staff require personalized advice, please ask them to contact the Benefits Service Center at [email protected] or 212-851-7000.
To support this rollout, the CUIT website has guidance on best practices when using prompts with AI tools and resources. The CUHR website also includes resources for faculty and staff, including self-paced videos and courses provided by Learning & Development.
