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Learn to view challenging conversations as opportunities to enhance partnerships with colleagues.

Target Audience: Faculty, managers and staff looking to build on existing relationships with colleagues by embracing difficult conversations.

By the end of this workshop, participants will:

• Define “difficult conversations” and what makes them difficult
• Identify the kinds of conversations viewed as difficult
• Apply a model to guide difficult conversations while building partnerships
• Deploy strategies during difficult conversations that work toward resolution while eliminating confusion
• Understand strategies to leverage in a real-world conversation