Virtual Visits

Talk to a doctors via Virtual Visits

The health and well-being of all Columbia University employees is of utmost importance, especially during the ongoing outbreak of COVID-19.

A virtual visit lets you talk with a doctor via computer or mobile device. Virtual visits are ideal for diagnosing and treating non-emergency issues, from fevers to colds and allergies. You can also ask questions about COVID-19 and be screened to determine if you should go to an in-person facility.

Copays will be waived for the UHC Virtual Visits Network (AmWell, Doctor on Demand, Teladoc) from March 18, 2020 to September 30, 2020. Copays for COVID-19 related virtual visits will continue to be waived until October 22, 2020.  Virtual visits with your regular doctor, referred to as Telehealth, are subject to usual copays, deductibles and coinsurance.  

Using Virtual Visits

A virtual visit is a direct communication between you and a doctor or other medical professional, via video.

Virtual Visits Network

If you have medical benefits through the University, your benefits include a Virtual Visits Network (AmWell, Doctor on Demand, Teladoc). Virtual Visits Network visits can happen anytime, day or night, 24/7, and most last 10 to 15 minutes. Doctors can write a prescription*, if needed, for pick up at your local pharmacy. Use the Virtual Visits Network for help with non-emergency medical conditions (flu, colds, pinkeye, rashes and fevers) and non-emergency emotional/mental health issues.

  • 24/7 medical appointments.
  • No traveling to the doctor’s office or sitting in a waiting room.
  • Confidential in accordance with the law.

Estimated Out-of-Pocket Cost: $30 (copays will be waived for the UHC Virtual Visits Network from March 18, 2020 to September 30, 2020. Copays for COVID-19 related virtual visits will continue to be waived until October 22, 2020.)


Telehealth

If you have medical benefits through the University, virtual visits with your regular doctor are referred to as Telehealth.

Doctors and other medical providers who participate in the UHC Choice Network, as well as out-of-network medical providers who offer virtual care to patients, are considered Telehealth providers.

For COVID-19-related diagnoses, there is no cost to you for a medical Telehealth visit with an in-network or out-of-network provider from February 4, 2020 through July 24, 2020. From July 25, 2020 through October 22, 2020, there is no cost to you if you see an in-network provider. 

If you have a Telehealth visit with a behavioral health provider (in-network or out-of-network) from March 31, 2020 through September 30, 2020, there is no cost to you. This includes Applied Behavior Analysis (ABA) services.


NYP OnDemand

You do not need to have medical benefits through the University to access NYP OnDemand, virtual visit urgent care, detailed on this page.

Out-of-Pocket Cost: $0 (2-visit maximum through September 30, 2020).

*Certain prescriptions may not be available, and other restrictions may apply.

If you think you have been exposed to COVID-19 (coronavirus), contact your primary care provider. If you do not have a primary care provider or wish to connect with another medical professional while at home, virtual visits are ideal for asking questions. 

Doctors participating in UHC's Virtual Visits Network (AmWell, Doctor on Demand, Teladoc) can evaluate your risk and help with next steps, such as recommending you go to an in-person facility, if necessary. If you have a different illness, Virtual Visits Network doctors can provide support to help relieve your symptoms. Copays will be waived for the UHC Virtual Visits Network from March 18, 2020 to September 30, 2020.

If you participate in a University medical plan, there will be no cost to you for approved COVID-19 diagnostic testing from March 18, 2020 to October 22, 2020. UHC will cover provider visits for COVID-19 the same way it covers other provider visits.


Optum’s Emotional-Support Help Line is available to anyone experiencing anxiety or stress related to COVID-19 or any other topic. 

  • Free
  • Call 866-342-6892, 24 hours a day, seven days a week
  • Open to anyone

All employees, including those who don't have medical benefits through the University, can use NYP OnDemand to visit with a board-certified, emergency medicine physician from Columbia or Weill Cornell Medicine. Out-of-Pocket Cost: $0 (2-visit maximum through September 30, 2020). Details on this page. 


The University’s COVID-19 guidance page includes recent Centers for Disease Control and Prevention updates, campus resources and additional information.

There are many reasons and ways to take advantage of the Virtual Visits Network benefit.

Medical Visits

Use your mobile device to talk with a doctor, get a diagnosis and prescription.* 

If you have medical benefits through the University, we encourage you to g​​​​o to the Getting Started section of this page to learn how to register for the Virtual Visits Network before you require medical information or care. 

Mental and/or Behavioral Health Visits

Whether or not you have medical benefits through the University, employees can connect with a clinician who can evaluate and treat general mental health conditions and prescribe medications.* Locate providers through Live and Work Well’s provider search. You can also schedule appointments online. 

Optum’s Emotional-Support Help Line is available to anyone experiencing anxiety or stress related to COVID-19 or any other topic. 

  • Free 
  • Call 866-342-6892, 24 hours a day, seven days a week
  • Open to anyone 

Support for substance use disorder: Connect via web-based chat through Live and Work Well. You can also call to speak with a recovery advocate 24/7 by calling 855-780-5955.

Online Resources

Explore tools on LiveandWorkWell.com such as articles, videos and self-help programs.

You can also download apps, such as TalkSpace, a digital platform created to be a convenient and affordable way to connect with a licensed therapist from the privacy of your phone, laptop or tablet. Contact your therapist by text, voice, picture or video whenever something comes up. Your Talkspace “room” is available 24/7 (therapists respond during their regular work hours) so you never have to wait to share what’s on your mind. 

*As needed and as per state law.

Before you require medical information or care:
  1. Log in to myUHC.com.
    • If you need to reset your password; click the GO TO MY DASHBOARD button, then follow next steps
  2. Search for Virtual Visits.
  3. Click the GET STARTED button.
  4. Complete Virtual Visit Registration form.
  5. Click UPDATE MEDICAL HISTORY, then complete medical history form anytime before your first Virtual Visit.
     
When you require medical information or care:
  1. Log in to myUHC.com.
  2. Search for Virtual Visits.
  3. Click the GET STARTED button.
  4. Click the REQUEST A VISIT button.
    • If you have not updated your medical history or billing information, you will be asked to do so now.
  5. After your Virtual Visit is requested, you will be in a virtual waiting room. Given high demand, expect wait times of 20-minutes or more. Some virtual vendors have a call back feature so you do not have to wait on hold.

NYP OnDemand is a virtual urgent care service available to all University employees, regardless of insurance coverage. Through NYP OnDemand you can connect virtually with a board-certified, emergency medicine physician from Columbia or Weill Cornell Medicine.

Out-of-Pocket Cost: $0 (2-visit maximum through September 30, 2020).

How to use NYP OnDemand: 

You will be able to use this code two (2) times through September 30, 2020.