Health Advocate

Health Advocate offers services to help faculty and staff—and their families resolve healthcare issues and health insurance challenges. Personal Health Advocates are available by phone at 866-799-2725 Monday - Friday, 8:00 a.m. - 11:00 p.m. You can also contact Health Advocate 24 hours a day, seven days a week to get started.

Personal Health Advocates are nurses with more than 10 years of experience in clinical care and case management; they are benefits experts with more than five years of experience in benefits administration and claims management; and they are trained clinical professionals (e.g., social workers, behavior change counselors, nutritionists, dieticians, dental care and pharmacy management).

FitBit Contest

Win a Fitbit Charge 3

From now until September 30, 2019, Health Advocate is running a contest on our member website and mobile app to win a Fitbit Charge 3:

  • Go to
  • Type the name of your organization, select it from the drop-down box. If you do not see your organization's name, then select "other" from the drop-down box.
  • In the News section, click on the link advertising the contest—use the orange arrow to scroll through multiple news alerts, if necessary.
  • You will be taken to a web page to fill out your contest entry—fill out all the required fields and click "Submit".

Health Advocates Help You

  • Find the right doctors, hospitals and other healthcare providers; expedite appointments
  • Explain complex medical conditions; research and locate the latest treatments
  • Coordinate care and schedule follow-up visits; facilitate second opinions; transfer X-rays and medical records
  • Arrange specialized treatments and tests; answer questions about results, treatment options and prescribed medications
  • Clarify benefits including copays; help facilitate access to appropriate care
  • Offer personal contact with nurses to support treatment decisions
  • Resolve insurance claims; negotiate billing 
  • Help locate eldercare service
  • Negotiations for uncovered medical or dental bill with a balance of $400 or more 
  • Use of critical pricing trend information 
  • Easy-to-read Savings Result Statement that summarizes negotiation outcome 
  • Provider sign-off on payment terms and conditions 
  • Quick-Pay Fund available in applicable instances 
  • Retirees transitioning to a new health plan
  • How to enroll in Medicare; dependents under 65
  • Clarify Medicare Parts A, B, D and supplemental plans
  • Locate eldercare services that fall outside traditional healthcare coverage
  • Assist with the transition from traditional insurance to Medicare HMO

  • Help locate providers and services, schedule appointments for medical tests, specialists or second opinions

  • Clinical experts answer questions about diagnoses, test results, medications and treatment options

  • Advocates find in-home care, special day camps, group homes and school-and community-based services

  • Get help to locate autism-spectrum disorder-friendly doctors, dentists, hair dressers and leading treatment centers